Return and Refund Policy

Effective Date: 1st April, 2026

Welcome to Bayt Noor Online. We value our customers and strive to provide high-quality home appliances and excellent customer service. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Eligibility for Returns

Customers may request a return or exchange within 7 days of receiving the product, provided that:

  • The item is unused, unopened, and in its original condition
  • The product is returned with all original packaging, accessories, manuals, and receipts
  • The product has not been installed, damaged, or modified after delivery
  • Proof of purchase is provided

Returns that do not meet these conditions may be rejected.

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective upon arrival:

  • Installed or used appliances
  • Products damaged by misuse, negligence, or improper installation
  • Clearance, discounted, or final-sale items
  • Consumable items and accessories
  • Products without original packaging or proof of purchase

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please get in touch with us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem

Once verified, we may offer:

  • A replacement product
  • Repair service
  • Store credit
  • Full or partial refund

4. Refund Process

Approved refunds will be processed using the original payment method.

Refund timelines may vary depending on your payment provider:

  • Credit/Debit Cards: 5–10 business days
  • Mobile Money/Bank Transfers: 3–7 business days
  • Other payment methods: subject to provider processing times

Shipping fees are generally non-refundable unless the return is due to our error or a defective product.

5. Exchange Policy

Customers may request an exchange for:

  • Defective products
  • Incorrect items delivered
  • Products damaged during shipping

Exchanges are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.
  • We recommend using a trackable shipping method.
  • Bayt Noor Online is not responsible for lost or damaged return shipments.

7. Order Cancellation

Orders may be canceled before shipment or processing.

Once an order has been shipped, it cannot be canceled and must follow the standard return procedure.

8. Inspection & Approval

All returned products are inspected upon arrival. Bayt Noor Online reserves the right to:

  • Reject returns that do not meet policy requirements
  • Apply partial refunds for missing parts or damaged packaging
  • Refuse refunds for products showing signs of use

9. Contact Information

For return, refund, or exchange requests, please get in touch with us:

Website: Bayt Noor Online

Email: zuwera.moha9@gmail.com

Phone: +233-50-510-2547

Business Hours:
Monday – Saturday
9:00 AM – 6:00 PM

10. Policy Updates

Bayt Noor Online reserves the right to modify or update this policy at any time without prior notice. Changes become effective immediately upon publication on our website.

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